Hi, how can we help you?
How does the 7-day trial work?
General
How do I cancel my subscription (Android)?
Billing
How do I cancel my subscription (iOS)?
I created an account but now I can't log in.
Account
Am I able to get a refund?
How does the subscription work? Is it auto-renewable?
The app is crashing or not working properly.
Device Requirements
I forgot my password.
Can I add multiple children to one subscription?
How many children am I able to add per subscription?
More
I was a Canticos user but now my children's profiles aren't showing up in the Encantos app. Where have they gone?
Why is my Canticos upgrade not showing the correct subscription?
I received an email saying I could upgrade my Canticos account to Encantos, but why can't I find it in the app store?
How can I become a Storyteacher?
Need more help?
