Hi, how can we help you?

How does the 7-day trial work?

The app is crashing or not working properly.

Device Requirements

I forgot my password.

Can I add multiple children to one subscription?

How many children am I able to add per subscription?

Am I able to get a refund?

How do I cancel my subscription (iOS)?

How do I cancel my subscription (Android)?

I was a Canticos user but now my children's profiles aren't showing up in the Encantos app. Where have they gone?

Why is my Canticos upgrade not showing the correct subscription?

I received an email saying I could upgrade my Canticos account to Encantos, but why can't I find it in the app store?

How can I become a Storyteacher?