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  • Please restart your phone or tablet and try again.
  • Confirm that you are on a stable Wi-Fi or mobile data connection.
If you are still having issues, please use the "Contact Us" button and let us know the following:
  • What is the issue you are having (Please try to be as specific as possible)?
  • What device and model are you using?
  • What operating system version (OS) is your device running on (For Example, iOS 13.5)?
  • Was your phone/tablet connected to Wi-Fi or was it running through your phone provider?
  • What version of the app are you using? You can check this in the Parent Dashboard, in the About section.
  • What email did you use to create your account?