I was a Canticos user but now my children's profiles aren't showing up in the Encantos app. Where have they gone?

Canticos never shares your child's information with anyone, not even our own apps! You'll need to re-add your kids to your Encantos app once...

Why is my Canticos upgrade not showing the correct subscription?

To our Canticos Familia,We are so excited to introduce you to the Encantos app! We are proud to offer free access to Encantos with your Cant...

I received an email saying I could upgrade my Canticos account to Encantos, but why can't I find it in the app store?

We apologize for the mix-up. In all our excitement, we got a little ahead of ourselves and sent out the email to all our familia. For the mo...