- Please restart your phone or tablet and try again.
- Confirm that you are on a stable Wi-Fi or mobile data connection.
If you are still having issues, please use the "Contact Us" button and let us know the following:
- What is the issue you are having (Please try to be as specific as possible)?
- What device and model are you using?
- What operating system version (OS) is your device running on (For Example, iOS 13.5)?
- Was your phone/tablet connected to Wi-Fi or was it running through your phone provider?
- What version of the app are you using? You can check this in the Parent Dashboard, in the About section.
- What email did you use to create your account?